Modern Analysis of Customer Surveys: with Applications using R (Statistics in Practice)

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Expected to be delivered to Germany by Christmas. Description Fully revised and updated, this book combines a theoretical background with examples and references to R, MINITAB and JMP, enabling practitioners to find state-of-the-art material on both foundation and implementation tools to support their work. Topics addressed include computer-intensive data analysis, acceptance sampling, univariate and multivariate statistical process control, design of experiments, quality by design, and reliability using classical and Bayesian methods.

The book can be used for workshops or courses on acceptance sampling, statistical process control, design of experiments, and reliability. Graduate and post-graduate students in the areas of statistical quality and engineering, as well as industrial statisticians, researchers and practitioners in these fields will all benefit from the comprehensive combination of theoretical and practical information provided in this single volume. People who viewed this also viewed. Add to basket. The Unicorn Project Gene Kim.

Traction Gino Wickman. Product Roadmaps Relaunched C. The Grid Matt Watkinson. Ultimate Sales Machine Chet Holmes. Strategic Design Giulia Calabretta. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables.

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This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Contains classical techniques with modern and non standard tools. Accompanied by a supporting website containing datasets and R scripts.

Keywords: customer satisfaction surveys , analyzing customer satisfaction surveys , customer surveys and missing values , customer surveys and outliers , customer surveys and sampling techniques , customer surveys and integration of different data sources , ABC Annual Customer Satisfaction Survey. Author s Kenett, Ron S.